At this time we ship our products only within Canada.
NOTE: If you purchase a product that we cannot ship to your Delivery address we have the right to cancel your order and refund your purchase(s), minus a $10.00 Administration Fee.
We do our best to get your parcel packed and on its way to you within 2 business days. Please note: we are CLOSED every Sunday and Monday, so orders placed on Saturdays, Sundays and Mondays will only get reviewed on the following Tuesday. We are also closed on all Statutory Holidays, those orders will be reviewed on the next regular business day.
Typically we ship items by Canada Post, as an Expedited Parcel. Unfortunately we cannot guarantee the length of time to delivery once your package has left our store. We will provide you with a package Tracking Number, an estimated delivery date, and Insurance Coverage (to a maximum value of $100.00 product value per package).
FROZEN ITEMS, where temperature control is imperative, will be scheduled for in person delivery coming DIRECTLY from our store to you. Scheduling this may take additional time. Please watch your email for specific instructions for delivery. If an items is shown "For local delivery only" we cannot ship it.
Should you wish your parcel sent by another method or with additional insurance coverage please contact us directly by email at firstname.lastname@example.org to make arrangements. You will be required to cover any additional shipping / insurance costs.
Need guaranteed next day delivery? It is available at an additional fee of $9.00, add the product "NEXT DAY Delivery" to your Cart.
All packages containing Honey will be well wrapped to minimize breakage in shipping, which may require additional packaging and thus additional weight and cost. Please know we do not intend to profit on shipping; our shipping calculator is designed to charge basically what we anticipate Canada Post will charge us, based on the weight and size of the package. In the case of breakage and a claim being made we do require you to answer questions posed by the Shipper to process the claim.
A SPECIAL BONUS ... ONLY for our Customers in the Greater Toronto Area:
We are attempting to personally deliver as many parcels as possible ourselves (at no additional cost). Once we have received your order our follow-up email will confirm if, as a free, added benefit, your package may be personally delivered.
FREE LOCAL DELIVERY LEVELS:
To receive FREE Local Delivery a minimum purchase is required and is related to your distance from our Toronto Store. We do not offer FREE Delivery outside of the Greater Toronto area. If you do not live in the below districts or do not meet the minimum purchase amount Canada Post rates will apply to your delivery.
For Corso Italia area Customers (local to our store) a minimum $39.00 purchase is required for FREE Delivery. ENTER the DISCOUNT CODE Corso Italia at checkout.
If your delivery address is inside the City of Toronto, Postal Codes starting with "M", a minimum $89.00 purchase is required for FREE Delivery. ENTER the DISCOUNT CODE Toronto at checkout
For other Greater Toronto Areas (GTA) Customers in Mississauga, Brampton, Caledon and Pickering (Postal Codes starting with an "L") a minimum of $129.00 purchase is required for FREE Delivery. ENTER the DISCOUNT CODE GTA at checkout.
NOTE: If you enter a Code that is not relevant to your actual Delivery address we have the right to cancel your order and refund your purchases minus a $10.00 Administration Fee.
ADDITIONAL FREE SHIPPING OFFERS:
From time to time we may feature Free Shipping Offers, which you access by entering a special code. If an Offer is available it will be contained in your latest newsletter.