Politique de remboursement
Damage and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can help make it right.
Returns and Refunds
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return and refund your item must be in the same condition that you received it, unworn or unused (with tags, if applicable) and in its original packaging. You’ll also need the original receipt (if purchased in-store) or proof of purchase (if online). All items returned are subject to a 10% Restocking Fee.
You can always contact us for any return question at firstname.lastname@example.org.
Exceptions / non-returnable items
Certain items cannot be returned. FINAL SALE and non-returnable items include ALL Honeys and edible food items, custom products (such as special orders or personalized items), and personal care goods (such as soaps and beauty products), and live Honeybees. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or Gift Cards.
The fastest way to ensure you get what you want is to return the item you have to our store, and once the return is accepted, make a separate purchase for the new item. If the item must be shipped to us customers are required to pay their own shipping fees.
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded on your original payment method, minus the 10% Restocking Fee. Please remember it can take some time for your bank or credit card company to process and post the refund to your account. Shipping fees paid, if applicable, are non-refundable.